Proposed changes to cancellation policy for guest’s T&C’s

The current terms and conditions of rental are deposits and final balance payments are non-refundable in the event of a cancellation. If a booking is cancelled prior to the final balance payment, due 6 weeks before arrival, then this payment is still due to be paid.

As we are going through difficult economic times we feel this clause may be deterring potential guests from booking. We have noticed a shift in booking pattern from booking up to 6 months in advance of arrival to a significant proportion of bookings with arrival dates within the next 2 months.

To offer more piece of mind to potential guests and encourage early booking we are proposing to change the T&C’s so that the final balance payment will not need to be paid if the booking is cancelled before the payment due date, 6 weeks prior to arrival. This would still allow time to secure another booking.

Deposit payments of 25% to confirm a booking will remain the same and will not be refundable. If the booking is cancelled within 6 weeks of arrival, after the final balance is paid, then this will also be non-refundable.

We will of course continue to offer all guests the opportunity to consider holiday cancellation insurance at several points in our communications with them. This can be through our recommended agent or through an agent of their own choice.

We would aim to make these changes for bookings made from 1^st April onwards, however we would invite your thoughts on this before any changes are made. If you wish to comment please post a reply.

Note – this does not affect apartment rental bookings with payments due 10 days prior to arrival.